Terms of service
Important Delivery Information
Please inspect your delivery prior to accepting and signing the delivery receipt. If for any reason there is damage to your order during the shipping process please be sure to have your delivery driver make a detailed note of the damage on your shipping receipt.
While we are happy to help file a reimbursement claim with the shipping company for you in the unlikely event of damage during shipping, we cannot do so unless you’ve had the delivery driver note all damage, in detail, on the delivery receipt.
Due to the high cost of shipping furniture, we do not accept cancellations, returns or exchanges once your order has been placed.
Please feel free to contact us with any questions you may have in regards to our shipping times, options, charges, practices or refund policies.
Intellectual Property Rights
All content on this site & it’s services, (including, for example, text, designs, graphics, logos, icons, images, audio clips, downloads, interfaces, information, and the selection and manner of compilation and presentation) (the "Content"), is owned by Reincarnated with Love and may be protected by copyright, trademark, and other applicable laws.
Your access to and use of the site does not grant you any license or right to use any trademark, logo, or service mark displayed on the site or it’s services. Reincarnated with Love retains full and complete title to and reserves all rights in the material on this site & it’s services, including all associated intellectual property rights.
You may access the site & services only for your personal and non-commercial use, and you may not modify or delete any copyright, trademark or other proprietary notice relating to the material you access.
SHIPPING & DELIVERY TERMS OF SERVICE
Our standard shipping is free to the 48 contiguous United States. We do not make deliveries outside of this territory to Alaska, Hawaii or Puerto Rico at this time. Delivery charges may apply if the customer is not available to receive their order at the agreed upon date and time that was previously scheduled with them by the delivery company.
Certain areas that are inaccessible with our standard delivery trucks, or locations which require alternative delivery methods (for example; if we need to deliver to an island which may only be accessed by boat) will require extra fees. However, in those instances, said fees will be reviewed with you prior to delivery.
If we cannot contact you to set up delivery for a period of 30 calendar days, and we have no record of you contacting us or the delivery agent, Reincarnated with Love reserves the right to treat the order as a return and refund you according as per our return policy.
Deliveries that require our team to work in excessively tight conditions or to carry furniture beyond two flights of stairs may incur additional delivery charges.
DELIVERY TIME FRAMES
Delivery times can vary based on what you order and where it is being delivered to. Furniture is usually delivered within 2-6 weeks from when the order was placed. Delivery time frames are an estimate - actual delivery may occur earlier or later than scheduled due to the nature of long-distance, nationwide furniture delivery and unforeseen events. Reincarnated with Love is unable to offer compensation for deliveries that do not occur exactly as scheduled.
DELIVERY PROCEDURES
Please follow these procedures to ensure a smooth delivery:
- Allow for at least one hour before and after the scheduled delivery time for unforeseen circumstances that would cause the delivery to occur earlier or later than scheduled. Allow more time for remote areas or area/times of day that are subject to heavy traffic.
- Designate a friend or family member to serve as a "back-up" to accept and inspect the delivery on your behalf; make sure they understand what to do when the order arrives.
- Clear all pathways to the room in which you would like the items to be delivered, and measure all doors and pathways to ensure your order fits into your home.
- Reincarnated with Love requires that you completely inspect the merchandise thoroughly prior to the delivery companies departure. Inspect the top, bottom, left, right, front, back, interior, exterior, and all moving parts, including, but not limited to drawers, doors, and reclining mechanisms. You are required, if applicable, to inspect the assembly provided by our delivery partner.
- Take pictures of items that arrive with damage, as digital images are often required to file a claim for reimbursement with the insurance company.
- If our delivery partner confirms a delivery date, and you miss that confirmed date, you agree to pay the additional shipping fees for a second delivery, which will vary per order but can range from 20%-30% of your order total.
- Always measure the space you plan on placing your new furniture to make sure it will fit prior to placing an order.
- Our delivery service does not include disassembly. Should the customer desire to have an item disassembled, the customer would be responsible for doing so themselves.
- Orders sent via our standard free shipping will be delivered and brought to your home (or building entrance). However, the customer is responsible for bringing the products into the home and assembling if it is necessary.
- If an item does not fit in customer’s home and needs to be returned, a customer will be charged a 15% restocking fee as well as round trip actual shipping fees incurred by Reincarnated with Love. If multiple delivery attempts are made, the customer will be responsible for all delivery costs after the initial attempt. If we are unable to reach you to set up your delivery for a period of 30 calendar days or more, Reincarnated with Love reserves the right to treat the order as a return. You will be refunded using the address and payment information last supplied to us.
CANCELLATION POLICY
Any cancellation of an order will need to follow the Cancellation Policy procedure described below.
Reincarnated with Love makes every effort to deliver orders to our customers as quickly as possible unless a customer requests an order to be held for a period of time. Once an order is assigned a trip or is already in transit, it cannot be canceled without the customer paying round trip shipping fees and a 15% cancellation fee. There are high costs moving furniture across the country, and by having this policy we are able to keep our costs low and pass significant savings to our customers.
Reincarnated with Love’s Free Shipping offer is based on the customer keeping the order. Customers canceling their order are required to pay the original and return shipping costs even if the order qualified for Free Shipping. All shipping charges are non-refundable. All associated cancellation fees will be deducted from your refund.
DAMAGES
Reincarnated with Love makes every feasible effort to make sure that your order arrives to you in perfect condition. However, despite taking extreme precautions protecting the furniture, and only working with premium and vetted delivery agents, damages may occur on rare occasions. Customer agrees to allow Reincarnated with Love and/or our shipping agent the opportunity to remedy the damage. Said resolution will be at no cost to the customer. Customer agrees to accept the remedy selected by Reincarnated with Love or the shipping agent. Our goal always is to make our customers happy. However, if a customer prefers to cancel the order rather than allowing us to remedy the issue(s), the order will be considered a cancellation, and as such, subject to our cancellation policy.
In the unique event that damage occurs, below outlines the required protocols based on our delivery variations.
- For White Glove Delivery:
- Our excellent packaging and shipping experience reduces the chances of damage occurring.
- At the time of delivery, review your entire order. Inspect the top, bottom, left, right, front, back, interior, exterior, and all moving parts, including, but not limited to drawers, doors, and reclining mechanisms. You are required, as well, to inspect the assembly provided by our delivery partner.
- Our delivery partner will assemble the furniture, and any improper assembly must be addressed at the time of the delivery. As the customer accepting delivery, it is your responsibility to ensure that your order is assembled properly and you agree that you are responsible for issues that arise from improper assembly. Reincarnated with Love does not warrant or guarantee assembly and is not responsible for damage to goods, personal property, or persons due to improper assembly.
- All damage or improper assembly must be reported at the time of delivery and notated on the Bill of Lading, or Reincarnated with Love will not be responsible for remedy, or restoration. If a product is found to have damage, and damage is noted on the delivery receipt; we will send the necessary parts and correct the problem at our expense. Remedies may include, but not limited to repair by a professional furniture repair technician, part replacements, both repair and part replacements, or a partial or full refund, all at no cost to the customer.
- For White Glove Delivery with a Certificate of Insurance:
- Policies outlined in the certificate of insurance will apply in addition to the policies for white glove deliveries listed above
- For Small Parcel Delivery (FedEx or UPS):
- Retain all packaging and report the damage to Reincarnated with Love immediately. We will require photos of both the packaging and the damaged item. Concealed damage must be reported to us and the shipper within 24 hours of arrival.
- For Standard Free Shipping & Delivery:
- Deliveries via this service will not be completed unless someone is present who can sign and accept the delivery. If there is damage to any of your items you must have the driver notate all damage in detail on the BOL receipt prior to signing. We will require photos of the signed & notated delivery receipt, the packaging and the damaged item in order to file a claim for reimbursement.
All shipments are insured against damage. When your order arrives, please take the time to ensure the paperwork is accurate and that the correct items and/or number of pieces have been delivered. Please also inspect the packaging and the package contents for any shipping damage. Any damage caused from shipping must be noted on the delivery receipt or the insurance cannot be claimed. If there is a partial damage to an order, accept the good items and list damages and or shortages on the delivery receipt.
If we request information, such as pictures, or repair quotes, and do not receive a response from you for 30 consecutive calendar days, it is assumed that you are keeping the order in its current condition and no further remedies will be offered.
DISPUTES
Any dispute or claim relating in any way to your use of any Reincarnated with Love products or services sold or distributed through Reincarnated with Love will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuses of intellectual property rights.
As to any claim made against Reincarnated with Love, you agree that your damages, if any, shall, to the fullest extent permitted by law, be limited to the actual amount of money you paid to Reincarnated with Love for the cost of goods as well as any shipping costs you actually paid directly to Reincarnated with Love (but not to any third party). We do not guarantee that we will be able to fill every order and you should not expect that simply because an order is placed or an item is listed in our catalog or website, that such item is definitely available. If you place an order which we are unable to complete, then, if you have made a payment to Reincarnated with Love, you agree that your damages shall be limited to a refund of the amount you paid. If you did not pay for the order, you shall not be entitled to damages or to recover anything from Reincarnated with Love for being unable to complete an order. You agree that, in all instances, you are not entitled to, and Reincarnated with Love shall not be liable for, incidental, punitive, exemplary, indirect or consequential damages (including but not limited to lost profits, loss of use, damage to third parties, or any diminution of value) arising under or relating to any items you purchase, order, obtain, or seek to obtain from Reincarnated with Love.
If you resort to disputing or reversing a charge or submitting a dispute claim with your financial institution in an attempt to reverse or withhold payment from Reincarnated with Love for either a portion or the entire sum of your order, you are thereby forfeiting your rights to any promotional offers that were provided with your order. These are including but not limited to free shipping & promotions offers.
DISCLAIMERS
- Finishes and colors online may not be an exact match to the true color or pattern. Customer accepts liability for their purchase if customer received delivery of an item(s) with a finish, color or texture that varies slightly from what you saw on the Reincarnated with Love website, or any website other than Reincarnated with Love, at a physical furniture store. Dimensions displayed by Reincarnated with Love or are occasionally rounded to the nearest whole number. Furthermore, customer accepts liability if the dimensions of furniture received are within 3 inches of the dimensions displayed on the Reincarnated with Love website
- The customer is responsible for reviewing the order confirmation details sent to them, and notify Reincarnated with Love within 24-hours if you did not receive the order confirmation email, and contacting us regarding any errors or inaccuracies so that Reincarnated with Love may revise the order details to reflect the correct information.
- Before ordering, always measure the space you plan on placing your new furniture in to make sure that it will fit. If purchased item(s) cannot fit into the home or room, and need to be returned, the order will be subject to Reincarnated with Love’s cancellation policy.
- Errors on Our Site: We try to be as accurate as possible. However, we do not warrant that product descriptions or another site content are accurate, complete, reliable, current, or error-free. Prices and promotions are subject to change. Rarely an item listed as available on our site may not be available, or an item may be mispriced, despite our best efforts. For any of these reasons, we may cancel your order, or we may contact you for instructions on the order.
TERMS OF SERVICE
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OVERVIEW
This website is operated by Reincarnated with Love . Throughout the site, the terms “we”, “us” and “our” refer to Reincarnated with Love. Reincarnated with Love offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Reincarnated with Love, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Reincarnated with Love and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to support@reincarnatedwithlove.com.
Reincarnated with Love9710 Topanga Canyon Pl,
Chatsworth, CA 91311